Return, Refund & Warranty Policy
At Seamless Solutions, we want your shopping experience to be smooth and worry-free. Please read the following policies carefully before placing an order.
Return & Replacement Policy
We accept returns/replacements only in the following cases:
Manufacturing Defect – Must be reported within 3 days of delivery.
Wrong / Damaged / Used Product – Report immediately with an unboxing video that shows the sealed package.
Change of Mind / Wrong Order – Only accepted within 24 hours if the product is unused and sealed.
Offer or Discounted Items – Not eligible for return or replacement. Please check before paying.
Important Notes:
Complaints without an unboxing video will not be accepted.
Products with broken seals, scratches, or dirt caused by the customer are not eligible.
Return shipping is the customer’s responsibility.
Products must be securely packed for return. Damaged returns will not be accepted.
In certain cases, customers within Dhaka may be asked to visit our office for faster support.
Refund Policy
Refunds are applicable in the following cases:
We are unable to provide a replacement.
You cancel the order before dispatch.
The product is out of stock and you request a refund.
Processing Time:
Refunds are processed within 7–15 working days.
Card payments: Refund via bank in 7–10 working days.
bKash/Rocket: Refunded to the same number.
Delivery charges are non-refundable.
Pre-orders/advance payments are non-refundable.
Warranty Policy
We offer limited warranty support in the following ways:
Brand Warranty – Based on the brand’s policy and timeline (usually 10–15 working days).
Seamless Warranty – Only for manufacturing defects reported within 3 days. One-time replacement only.
Additional Info:
Warranty details are mentioned on the product page. If not listed, no warranty applies.
Fixes/replacements under warranty may take 3–4 weeks.
Warranty claims may not be accepted if the brand/distributor discontinues support.
Shipping & Return Handling
Return shipping must be paid by the customer.
Replacements, if approved, will be shipped free within Dhaka.
Delivery fees are non-refundable.
How to Submit a Return or Refund Request
Please send us the following:
Order ID, Email, or Phone Number
Clear photos or unboxing video (mandatory for damaged/incorrect items)
Respectful communication and complete information help us resolve issues faster.